Global Omnium digitally transforms its processes and infrastructures thanks to GoAigua

The GoAigua suite of smart solutions has made Global Omnium a world leader in the water sector thanks to its commitment to innovation. Thanks to the digital transformation of its services, it has managed to improve their quality and increase resource-use efficiency.

Challenges of the project

Global Omnium’s expansion in Spain, beyond the city of Valencia, represented an initial paradigm shift for the utility, which had to deal with the challenge of managing up to 400 different services in a highly dispersed geographical area.

In addition, due to the concessionary nature of public services, the utility was required to integrate the systems, sensors and communication protocols already installed in the infrastructures it managed.

The digital transformation of the utility posed a major challenge, but its success led to the provision of services with the highest standards of quality and efficiency.

Case study

Founded in 1890, Global Omnium has extensive expertise of the water sector and of digital transformation thanks to GoAigua’s smart solutions. The utility manages the entire range of services related to drinking water treatment and distribution, including upstream water, sewers and wastewater.
  • Project location: Spain
  • Project timeframe: 2006 – present
  • Solutions applied: GoAigua for drinking water and wastewater

Drinking water solutions

GoAigua Water Twin
  • Centralization of infrastructure monitoring and operations
  • Autonomy in designing and operating synoptic systems
  • Creation of operating rules and the development of advanced algorithms for complex process automation
GoAigua FlowSens
  • Reduction of non-revenue water in over 2,500 DMAs
  • Monitoring of hydraulic performance through different types of analyses (water balance, MNF, trends, patterns, etc.)
  • Remote reading of household meters included in the water analysis
GoAigua Meter Insights
  • Infrastructure management of over 700,000 remote meters
  • Automatic collection of readings, and communications and device management
  • Integration of the necessary algorithm to detect leakage patterns at household level.
GoAigua Water Twin ACE
  • Network management based on a hydraulic model updated in near-real time and connected to operational (SCADA, CMMS, etc.) and commercial (Smart Metering) systems.
  • Optimized decision-making for critical operations
  • Simulation of past and future states, maximizing future network efficiency
GoAigua WTP Twin
  • Intelligent monitoring and operation of water treatment plants, including algorithms for automatic process optimization
GoAigua Billing
  • Unification in a single platform of the billing, claims, collection, and customer service management processes
  • Integration with the customer management and remote meter-reading solution
GoAigua Work Orders
  • Work order management and organization
  • Monitoring of different operational and financial variables

Wastewater solutions

GoAigua Sewer Twin
  • Centralized monitoring and operation of the wastewater infrastructure
  • Autonomy in designing and operating synoptic systems
  • Creation of operating rules and the development of advanced algorithms for complex process automation
GoAigua Sewer Twin ACE
  • Improvement of flood and overflow management based on the network’s mathematical model
  • Identification of simulation scenarios based on weather forecasting
  • Optimization of sewer network storage capacity through early warning and decision-support systems
GoAigua WWTP Twin
  • Smart monitoring and operation of wastewater treatment plants, including algorithms for automatic process optimization
GoAigua Clog Spot
  • Sewer cleaning optimization
  • Prevention of sanitary sewer overflows (SSO)
GoAigua Sewer Protect
  • Detection of unwanted flows from seepage, rainwater connections in the wastewater network and discharges from illegal connections
  • Integration of sensors and the use of advanced algorithms and machine learning.
GoAigua Work Orders
  • Work order management and organization
  • Monitoring of different operational and financial variables

Benefits and results

GoAigua’s solutions were integrated into the utility’s main systems (ERP, CMMS, GIS, etc.), together with data obtained from its infrastructure thanks to GoAigua Smart Water Engine. Unified management, the creation of a digital twin and the control of field work have increased operational efficiency by more than 15% over the last 10 years.

Leak detection efficiency increased substantially, and water losses were reduced by 18% on average, thanks to near real-time water balances, the integration of remote reading systems with flow measurement systems in the network, and the use of AI algorithms for pinpointing leak locations.

The new method to optimize hydraulic performance, which included advanced pressure monitoring, boosted the system’s efficiency by an average of 25%. 

In addition, digitally transforming the sewer network enabled Global Omnium to optimize its resources, improve customer satisfaction  reducing claims by 60%, and reduce operating costs.

This comprehensive digital transformation process provided the utility with a holistic approach to service management, in addition to bringing about a cultural change in the organization.

Over the last few years, GoAigua has been successfully deployed in public and semi-public companies, such as Entidad Pública de Saneamiento de Aguas Residuales (EPSAR), Empresa Mixta Valenciana de Aguas (EMIVASA), Empresa General Valenciana del Agua (EGEVASA), Empresa Mixta Metropolitana (EMIMET), and others such as Aigües de Sagunt, Aigües de Morella, Aigües de Tortosa and Aguas de Calpe.
70% savings in deployment costs
20% savings in asset maintenance costs
2,000-ton reduction of CO2 emissions
4hm3 savings in non-revenue water
2,500 network leaks detected per month
Our team finds the best solutions to transform service management and operation, turning it into a benchmark in the industry.

Talk to our experts

We support water sector organizations in their digital transformation process. Send us a message with your details and one of our specialists will contact you with personalized advice.

We will help you analyze your digital transformation needs and find the right fit for your company.

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    Talk to our experts

    We support water sector organizations in their digital transformation process. Send us a message with your details and one of our specialists will contact you with personalized advice. We will help you analyze your digital transformation needs and find the right fit for your company.
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